Do you offer refunds?
Customers have the right to cancel and return a purchase within 14 calendar days of receiving goods or the durable confirmation.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the Luxurtraveller facility.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org. within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!